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Shipping Policy
ecosmos.store
ORDER PROCESSING:
Please allow 15 days to process your order. Expect an email within 4 days to let you know your order is on the way!
STORE PICKUP - ONLINE [admin@ecosmos.store]
Orders can be picked up daily, from Monday. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within [100 km] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before Tuesday during store hours [ 09:00 – 17:00 ] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 15 days using FEDEX. Flat rate shipping fee of [the current fee] applies to orders shipping to [locations outside local region].
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates:Shipping charges foryour order will be calculated and displayed at checkout.
For simple flat rate shipping:We offer $X flat rateshipping to [list countries].
INTERNATIONAL SHIPPING:
We offer international shipping to the countries of the following Regions:
EUROPE- USA- CANADA- ASIA.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ecosmos.Store Limited is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at admin@ecosmos.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at admin@ecosmos.store